Conducted 70 moderated field studies with Ann Arbor residents located on campus, downtown, up north near the Huron river, and many other public spaces in the city. Participants were also recruited from survey respondents who indicated an interest in being interviewed, taking place over Zoom. These moderated field study sessions, taking place between May 13 and May 15, 2024, offered insights into first impressions, usability challenges, and general emotions related to GenAI.

The study began with questions about participants' knowledge of GenAI and what local concerns they may have, preparing them for subsequent tasks. Participants then engaged with UM-GPT to ask general questions about Ann Arbor, ranging in complexity - some of which were hypothetical queries containing false information. Finally participants were asked to reflect on this experience and describe their satisfaction with the GenAI interface and its responses.